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What Treasure Valley says about us
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“Probably one of the Worst experiences I have dealing with a company. The technician came out and told us that it was the heating element that was not working in our dryer. We were then told that the part would cost $160 not including the service charge for them to come out, and to fix it. When all was said and done it would cost us $290. I called around the next morning and found that we could order a heating element for $83.00. I called Dave's Appliance in the morning after calling around and getting prices on the part. I asked to either have a manger call me or the technician. Since they were supposed to be out later that day to fix the dryer. I wanted to speak with them regarding the part price since it was double what we could buy it for ourselves. I waited at my home all day for a call, or the technician to come fix the dryer. Finally I called back around 3pm only to be told by the receptionist that the part hadn't even been shipped and they wouldn't even be able to fix it that day. I told her that I was not going to have them repair it, that I would be happy to pay the service fee. She was very rude and unprofessional. She told me that we would also have to pay a restocking fee on the $160 part if we didn't have them fix it. (Mind you that the part was double the price, and had yet to be shipped) I told her that I was not paying that fee, that I had called in the morning and asked to be called so that I could speak with someone about it and no one called me back. Not to mention that I sat home all day waiting for A) a call or B) the repair to be done. Needless to say.... We got screwed! I will never ever use this company again! They have horrible customer service. The receptionist was rude, and should know more about the business, and customer service, before she handles any customers. In the end. We paid $290, we could have even bought a new dryer for that. Super Frustrated and feel that we were completely taken advantage of. I highly suggest not using this company, unless you want to deal with Horrible Customer Service and paying astronomical prices!”
Kelli Pond
“I have given Dave's Appliance Repair a chance to fix my grievance and they have chosen not to do so. I would like to write a review then. I had an appointment with them to look at my refrigerator, they were supposed to be at my house between 10am and noon on a Monday morning. Finally, at 12:30 I called them to find out what was going on. They said they could have someone out in 30 minutes, but I had things to do. They finally was able to work with me and got someone out to look at it about 5:30 that night. After he told me that it was going to be $800 to fix it, I said it wasn't worth it. He then charged me $80 for the visit, my complaint is that I waisted 2 and a half hours waiting for them earlier in the day and didn't receive so much as a phone call letting me know that they would be late. If I use the same logic as they do, in charging me $80 for the 30 minutes they spent looking at my refrigerator, then I should be reimbursed for the time they waisted for me. Therefore they would owe my $80 X 5 (2.5 hours divided by 30 minutes) $400. It's ridiculous, that they can think that their time is more valuable than mine and that they can just choose not to honor their commitments, while expecting everyone else to honor theirs.”
Bruce Daybell
“These guys were late, (never called to say they would be, I had to call them to see if they were going to show up) The receptionist hung up on me when I called to see if they were coming! They were both rude, and by the time the guy showed up, he spent all of 5 minutes looking at the appliance before deaming it not worth our time. Charged the full amount. (for being 45 min late with no call, and no decent assessment!) Anyway I think with a little effort, we can find someone in this economy who wants to work!”
Karlie Shah
No call center · No upselling · We answer our own phone
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Veteran-owned, licensed & insured — serving the Treasure Valley & Eastern Oregon.